The Claiborne Parish Police Jury – Community Action and Public Transportation issued a public service announcement (PSA) regarding Medicaid transportation services, urging residents to stay informed about recent changes affecting their travel options.

While the organization is not a medical provider, it facilitates Medicaid-related transportation and has noted significant differences in how Medicaid companies operate. Some companies offer benefits that may be more suitable for specific needs, making it essential for residents to assess their options carefully.

A key change occurred earlier this year when a Medicaid transportation provider, ModivCare, transitioned to a new broker, CareCar. Following this switch, the Claiborne Parish transportation service conducted research and found that CareCar has received poor reviews and an “F” rating from the Better Business Bureau. Additionally, other transportation providers have reported difficulties working with the company. As a result, Claiborne Parish Public Transportation has decided not to partner with CareCar at this time.

Residents currently using CareCar who are experiencing difficulties accessing transportation services may want to consider switching Medicaid providers—but only if the change aligns with their individual healthcare needs. The Police Jury emphasizes that their goal is not to influence personal decisions but to ensure the community understands why certain transportation services may no longer be available.

For further questions or assistance, residents are encouraged to contact April at 318-927-3557.